Refund policy

Returns & Exchanges

Returns

We want you to love your AlmaTica purchase. If you are not completely satisfied, you may request a return within 14 days of delivery.

To be eligible for a return, items must be:

Unused and in their original condition

Returned with original tags and packaging

Free from signs of wear, damage, or alteration

Non-Returnable Items

The following items cannot be returned:

Sale or clearance items

Gift cards

Personalized or custom-made products

Items marked as final sale

Exchanges

If you received a damaged or defective item, please contact us within 7 days of delivery. We will gladly arrange a replacement or exchange, subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 5–10 business days.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with photos of the product and packaging so we can resolve the issue promptly.

For questions regarding returns of exchanges, please contact us at: info@almaticacrdesign.com